Shopping Guide
How to Shop with Pasand
Everything you need to know about payment, shipping,
returns, and ordering from our online store.
01
Payment
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- Credit Cards
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VISA Mastercard JCB Diners AMEX
- Other Payment Options
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PayPay Rakuten Pay Paidy (Buy Now, Pay Later)
Receipts can be issued from your order confirmation email.
02
Shipping
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- Carrier
- Yamato Transport
- Standard Delivery
- 2–7 days after orderTimes may vary by region, weather, or seasonal volume.
- Available Time Slots
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Morning 14:00–16:00 16:00–18:00 18:00–20:00 19:00–21:00
- Shipping Fee
- ¥550 nationwide (tax incl.)Free shipping on orders over ¥11,000 (tax incl.).
- Shipping Area
- Japan onlyWe do not ship internationally.
03
Returns & Exchanges
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- Cancellation
- Within 1 hour of order placement.Pre-orders and items marked non-cancellable cannot be cancelled.
- Return Window
- Within 10 days of delivery
- Return Shipping
- Paid by the customer for change-of-mind returns. Defective items are covered by Pasand.
- How to Apply
- Submit a return or exchange requestPlease apply here before sending any item back.
Mail-order purchases are not subject to cooling-off cancellation.
※ Items shipped or forwarded overseas, or taken abroad after delivery in Japan, are non-returnable and non-exchangeable, even if defective.
※ Items made from natural materials or handcrafted by artisans may exhibit slight individual variations — such as differences in color depth, weaving texture, or embroidery expression. These are inherent characteristics of the product and may not be considered defects.
04
Sizing
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- Measurements
- Actual measurements are listed on each product page.
- A Note on Fit
- Even with identical size labels, fit varies between items. Please refer to the measurements when choosing.
- Need Help?
- Feel free to reach out via our inquiry form for sizing advice.
05
Membership
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- Registration
- Free of charge.
- Points
- Earn points with every purchase based on the amount spent.
- Where to Use
- Points can be used at both our physical stores and online store.
FAQ
Frequently Asked Questions
Can I change the shipping address, delivery date, or payment method after placing an order? +
We cannot make changes after the order is confirmed. If you are within 1 hour of placing the order, you may cancel and place a new one.
Can you hold items from a physical store for me? +
We are unable to hold store stock through the online store. Please contact the store directly.
Do you offer gift wrapping? +
Gift wrapping is currently not available through the online store.
The color looks different from the photos — can I return it? +
Colors may appear slightly different depending on your screen. As this is not considered a defect, it may only be returned as a customer-convenience return (return shipping paid by the customer) within 10 days of delivery. Note that items shipped or forwarded overseas are non-returnable.
Do you offer alterations? +
Alterations are not offered through the online store.
Contact
Get in Touch
For any questions, please feel free to reach out.
Inquiry Form